Shipping policy
Shipping Policy
We want your order to reach you safely and reliably. Below, you will find all the important information regarding processing, shipping costs, and estimated delivery times.
Processing Time
Orders are generally processed and prepared for shipment within 1–2 business days of receipt.
Processing time is not included in the transit time listed below. The total estimated delivery time is therefore the sum of the processing time and the transit time.
Orders are generally not processed or handed over to the shipping carrier on weekends or public holidays.
Shipping within Germany
Standard Shipping
Shipping costs: €5.99
Free standard shipping on orders of €120 or more
Processing time: 1–2 business days
Estimated transit time after shipment: 3–5 business days
Express Shipping
Shipping costs: €9.99
Processing time: 1–2 business days
Estimated transit time after shipment: 1–2 business days
Shipping within the European Union
Standard Shipping
Shipping costs: €8.99
Free standard shipping on orders of €120 or more
Processing time: 1–2 business days
Estimated transit time after shipment: 3–5 business days
International Shipping (outside the European Union)
Standard Shipping
Shipping costs: €15.99
Free standard shipping on orders of €120 or more
Processing time: 1–2 business days
Estimated transit time after shipment: 3–5 business days
For deliveries outside the European Union, additional customs duties, import taxes, or other fees may apply depending on the destination country. These are levied by the relevant authorities in the destination country and, unless expressly stated otherwise, must be borne by the recipient.
Delivery Times
The stated delivery times are estimates. In exceptional cases, delays may occur—for example, due to public holidays, high shipping volumes, customs clearance, or delays on the part of the shipping service provider.
Shipping Address
Please carefully check your delivery address before finalizing your order. We cannot accept responsibility for delays or failed deliveries resulting from an incorrect or incomplete delivery address provided by the customer.
Shipping Inquiries
If you have any questions regarding your order or shipping, please contact us using the contact details provided on our website.
Illari Jewellery